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Frequently Asked Questions

How much do you charge?

Please take a look at our Services page – this will give you a rough idea. If you don’t see exactly what you need, please feel free to Contact Us anyway, we will do our best to help.

Are you Insured? What about DBS Checked? Anything else?

Happy Pawz has full liability insurance for all our services. We are fully DBS Checked and we’ve got Animal First Aid certifications if anything bad happens!

I’d like to book in a walk or a pet sit, is there a deposit to pay and what if I need to cancel?

If your dog is booked in for a walk and you need to cancel, please give us 24 hours notice, this means we can offer your slot to another client.

If you have booked a pet sit, we ask for a 50% deposit to secure your dates & times. If you need to cancel, this deposit will be returned to you if we are given more than 3 days notice.

Do you do a Meet and Greet beforehand?

We think Meets & Greets are very important, so before we finalise any bookings with new clients we will arrange a free pop in meeting to meet you and your pets.

We’ll send any required paperwork to you before this happens so we can focus on you and your pets.

What if there is an emergency?

It’s important that we are provided with emergency contact numbers. In the event of an accident, we will first try to contact you. If this is unsuccessful and we believe your pet needs to be seen by a vet we will act in their best interests.